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職場英語之社交禮儀
社交活動中，與商務人士會面要用到稱呼禮儀。家庭日常生活中，大多采用昵稱來顯示關系的密切，但是在商務社交中，稱呼要求正確和規范。稱呼他人時應遵循這樣的規范：就高不就低，同時要使用尊敬的銜稱。以下是小編為大家整理的職場英語之社交禮儀，僅供參考，希望能夠幫助大家。
職場英語：社交禮儀
1.on behalf of 為了…的利益; 代表…;
2.express…welcome 表達……歡迎
3.in ones name以…的名義
4.Im honored/privileged to我很榮幸
5.Propose a toast 舉杯；敬酒
6.On the occasion of 在…的時候
7.Gracious invitation and hospitality 盛情邀請和款待
8.Extraordinary arrangement 精心安排
9.gratitude to 感激
【實用例句】
1. Patrick: Here Im on behalf of my colleagues; Id like to extend my sincerest welcome to your arrival.
帕特里克：在這里，我代表我的同事，向你們的到來表達最真摯的歡迎。
2. Patrick: Please allow me to express our gratitude to the president of Harvard University.
帕特里克：請允許我向哈佛的校長表達真摯的謝意。
3. Patrick: On behalf of this group and also in my own name, Id like to invite Mr.Mayor to our country for a visit.
帕特里克：我謹代表這個集團，并以我個人的名義，邀請市長先生去我國參觀游覽。
4. Patrick: Im honored to have the opportunity to stand here and make a speech to all of you.
帕特里克：我很榮幸能有機會站在這里，向大家發表演講
5. Patrick: I suggest that we propose a toast to the success of this conference.
帕特里克：我建議我們為這次會議的成功干杯。
6. Patrick: Id like to thank Mr. President, on the occasion of the 60th anniversary of this company.
帕特里克：值此公司成立60周年之際，我想要感謝公司的董事長。
7. Patrick: I especially want to thank the organizer of this luncheon for his gracious invitation and incomparable hospitality.
帕特里克：我尤其想要感謝這次午宴的組織者，感謝他的熱情邀請與無與倫比的好客精神。
8. Patrick: I have to say, your extraordinary arrangements make us more than delightful on this journey.
帕特里克：我必須要說，你們的精心的安排讓我們在這趟旅行中十分愉悅。
職場英語角 get10大溝通新技能
在快節奏的職場生活中，怎樣才能混得如魚得水，左右逢源呢？既可以和老板做朋友，又能和下屬打成一片，是不是每位職場小白的終極目標呀？在數字時代員工必須懂得如何有效地當面傳遞和接收訊息，當然通過電話，郵件和社交媒體等渠道也不例外。下面英語角小編，給各位小白分享獨家珍藏的十個新技能，趕緊收藏吧！
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email and social media.
無論在何種環境的職場里，有效且得體地與上司，同事以及下屬的溝通都是一門不可忽視的學問。在數字時代的員工必須懂得如何有效地當面傳遞和接收訊息，當然，通過電話，郵件和社交媒體等渠道也不例外。
Here are the top 10 communication skills that will help you stand out in todays job market.
下面是10個短小而精悍的溝通技能，一旦掌握了，你就能在職場中脫穎而出。
1.Listening
1. 用心聆聽
Being a good listener is one of the best ways to be a good communicator.
懂得側耳傾聽，是成為好的溝通者的最佳方法。
Through active listening, you can better understand what the other person is trying to say, and can respond appropriately.
通過積極主動地聆聽他人的話，你能更容易領略到其他人想表達的意思，并能給出恰當的反饋。
2.Nonverbal Communication
2.非言語溝通
Your body language, eye contact, hand gestures, and tone all color the message you are trying to convey.
你的肢體語言，眼神交流，手勢和語氣都能為你想表達的訊息潤色。
Also pay attention to other peoples nonverbal signals while you are talking.
當你在說話時，多多留意他人的非言語特征。
Often, nonverbal signals convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth.
因為通常，非言語特征傳達著一個人的真實所想。比如說，如果對方沒有跟你進行眼神交流，那么他/她有可能感到拘謹或試圖隱瞞事實。
3.Clarity and Concision
3.簡單明了
Try to convey your message in as few words as possible. Think about what you want to say before you say it; this will help you to avoid talking excessively and/or confusing your audience.
表達個人所想時盡可能言簡意賅。在表達前先想好怎么說，這樣能夠避免過度表達以及使你的聽眾感到困惑。
4.Friendliness
4.友好待人
Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you. This is important in both face-to-face and written communication. When you can, personalize your emails to coworkers and/or employees - a quick "I hope you all had a good weekend" at the start of an email can personalize a message and make the recipient feel more appreciated.
以一種友好的，人性化的提問方式，或者僅僅是一個微笑，都能促進你與同事間建立開放且真誠的對話交流。無論是面對面的交流還是書面交流，能做到這一點都很重要。當你能夠做到這一點，貼心地在發送給同事或員工的郵件開頭附上“周末愉快！”這樣的話語，能夠使郵件生動起來還能使收件人感到更賞心悅目。
5.Confidence
5.自信心
It is important to be confident in all of your interactions with others. Confidence ensures your coworkers that you believe in and will follow through with what you are saying. Be sure you are always listening to and empathizing with the other person.
當你與他人進行溝通交流時，保持自信心是一件至關重要的事情。自信心能夠使你的同事信服并跟隨你的思路。請確保自己總是保持聆聽的態度以及對他人的同理心。
6.Empathy
6.換位思考
Even when you disagree with an employer, coworker, or employee, it is important for you to understand and respect their point of view. Using phrases as simple as "I understand where you are coming from" demonstrate that you have been listening to the other person and respect their opinions.
即使你并不同意你的老板，同事或員工，你也得理解和尊重他們的觀點。該怎么說？就這么簡單：“我理解你的出發點”以表示你有在傾聽他們的話并尊重他們的觀點。
7.Open-Mindedness
7. 開放的心態
A good communicator should enter any conversation with a flexible, open mind. Be open to listening to and understanding the other persons point of view, rather than simply getting your message across.
優秀的溝通者都能以靈活、開放的心態迎接任何一種交談。以開放的心態聆聽并理解他人的觀點，而不是僅僅讓信息在腦海里過一遍而已。
8.Respect
8.尊重他人
People will be more open to communicating with you if you convey respect for them and their ideas. Simple actions like using a persons name, making eye contact, and actively listening when a person speaks will make the person feel appreciated.
當你能夠表達對他人觀點的尊重時，人們會更樂意與你交流。簡單細小的動作諸如說出對方的名字，眼神交流，以及在別人說話時積極地聆聽，都能給對方留下很好的印象。
9.Feedback
9.反饋
Being able to appropriately give and receive feedback is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates. Giving feedback involves giving praise as well - something as simple as saying "good job" to an employee can greatly increase motivation.
懂得得體地給予和接收反饋意見也是一項重要的溝通技能。經理主管們也應以采取多種渠道為員工們提供建設性反饋，有可能通過電子郵件，電話訪談，或者是每周的狀態更新等。給予反饋也意味著給予贊揚，簡單的話語諸如“干得漂亮！”會給員工極大的工作激勵。
Similarly, you should be able to accept, and even encourage, feedback from others. Listen to the feedback you are given, ask clarifying questions if you are unsure of the issue, and make efforts to implement the feedback.
同樣地，你也得懂得恰當地接收、甚至是鼓勵別人給你的反饋。用心聆聽別人給你的反饋，如果對個別問題不太清楚，可以提出幾個明確的問題，然后努力實踐這些反饋的意見。
10. Picking the Right Medium
10.使用合適的溝通媒介
An important communication skill is to simply know what form of communication to use. For example, some serious conversations （layoffs, changes in salary, etc.） are almost always best done in person. You should also think about the person with whom you wish to speak - if they are very busy people （such as your boss, perhaps）， you might want to convey your message through email. People will appreciate your thoughtful means of communication, and will be more likely to respond positively to you.
還有一項重要的溝通技能，僅僅是懂得選取合適的溝通媒介。比如說，某些嚴肅的會談（裁員，薪資調整等）最好當面交談。你還得想想你希望與誰溝通這些問題，如果他們（比如你的老板）很忙，那么你可能得以電子郵件的形式跟他溝通了。他人會因此欣賞你的貼心的溝通方式，并會更樂意積極地給你答復。
職場英語之社交禮儀
職場英語：如何為更重要的事情擠時間
There are many important things in life. Your family and friends. A hobby perhaps. Working out and staying healthy.Reading, learning and growing as person.
人生中有許多重要的事情等著我們去做。比如說你的家人和朋友，或是一個興趣。努力工作，保持健康。閱讀、學習、成長。
But finding the time for what is most important in life is not always easy. It sometimes feels like there aren’t enough hours in the day.
但是為了人生中那些最重要的事情騰出時間并不總是那么容易。有時候我們總是會覺得時間不夠。
But even if it may not feel like it, there are often ways to improve how you use your time. In this article I’ll share some of the most effective strategies I have found for doing so and for shaking yourself out of a rut and reconsider how you actually spend your time.
雖然有些人并不覺得如此，但總是有一些辦法能夠改善你利用時間的方式的。在本文中我會分享一些我曾經試過的最有效的方法，能夠幫助你打破桎梏，重新思考你應該如何利用你的時間。
Focus.
專注。
With a lack of focus on what is most important in your life it becomes easy to spend too much time and energy on aimless actions or work. On things that aren’t really that important but you do out of old habit or other unhelpful reasons.
如果你對你人生中最重要的那些東西缺乏專注，你就很容易花太多時間和精力在那些漫無目的的行為和工作上。這些事情并沒有那么重要，你只是因為舊習慣或是其他錯誤的原因而去做它們。
To become more focused:
嘗試下面的方法讓自己更加專注：
Write down your top 4 priorities where you see them every day. To keep your attention in the right place it is essential to remind yourself every day of what is truly most important to you. So think about it and reduce what is important in your life at this moment to the top 4 most important priorities. Write those four things down on two notes and post one in your workspace and one your night table.
把你最想做的4件事情寫下來，放在你每天都能看到的地方。為了讓你的注意力保持在正確的地方，你必須每天都提醒自己什么是對你真正重要的事情。所以，好好想一想，把你認為最重要的事情縮小到4件，然后把這4件事情寫在兩張便簽上，一張貼在你工作的地方，一張貼在你的床頭柜里。
Reduce distractions. Ask yourself: what are the 3 most common distractions that keep me from doing my work in a focused way? Figure out how you can prevent those things from distracting you. It could be by shutting the door to your office, by putting your phone on silent mode for an hour at a time or by having notifications for email shut off.
減少分心。問問自己：當你專心工作的時候，哪三點是你最大的困擾因素?想一想你能怎樣避免這些事情讓你分心。比如關上你辦公室的門，把手機調成一個小時的靜音，或是關掉email的通知等等。
Find balance. If you just work and work you will quickly become unfocused and the longer the week drags on the more tired you become. To work smarter try using a timer – on your cell phone or use an egg-timer – and set it for 45 minutes. Then put in a drawer or somewhere where you can’t see it. During those 45 minutes dive in and immerse yourself in the no-distraction zone and your work until the clock rings. Then set you timer for a 15 minute break where you get away from your work space if possible. Take a walk, go for a snack or have a conversation about something else than work.
勞逸結合。如果只是一味的工作，你很快就會注意力不集中。隨著日子一天天過，你也會覺得越來越累。你可以用一個更聰明的方式——在手機或是鬧鐘上設個鬧鈴——把它設定為45分鐘。然后把它放在抽屜里或是某個你看不到的地方。在這45分鐘里，讓自己進入無干擾環境中，盡可能地專注于你的工作，直到鬧鈴響了為止。然后再設置一個15分鐘休息的鬧鈴，你可以在這段時間盡可能地休息休息。出去走走、吃點小點心，或是和別人聊聊天。
Simplify.
簡單化。
Your daily input. Reduce the number of blogs, newsletters, magazines, book clubs, podcasts, TV-shows etc. you follow. Just keep the ones you are really getting something out of.
限制信息攝入量。減少你看的博客、報紙、雜志、播客、電視節目等，只是選擇一些你能夠真正知道一些東西的來看。
Email. Just check and process your email during one chunk of time once per day. Instead of checking it 10 times or more each day
限制電子郵件。每天只在特定的時間收發郵件，而不是頻繁地去注意它。
Social activities. Write down a list of the social activities you are involved in after school or work. Maybe you are involved in a club or an activity that it is not as fun or rewarding as it used to be. Maybe you want to rearrange your priorities a bit to focus on something else this year.
限制社交活動。為你在放學和下班后要參加的社交活動列一張表。或許你在參加的一個社團或者活動沒有原先那么好玩和有意義了，或許你應該重新規劃一下，看看哪些才是你更應該做的。
Minimize or eliminate.
最小化。
What else can you eliminate or minimize besides the things listed above? Some meetings at work or in school? Redditing or some online forum you hang out on a lot?
除了上面列出來的東西以外，還有什么是你可以精簡或刪除的呢?或許是一些無聊的會議?或是一些網上論壇的活動?
Question and reconsider your own habits regularly instead of moving along in the same old tracks just because it what you usually do. See if you want make changes to make more room for things you would honestly get more out of.
問問自己，經常思考一下自己的習慣，而不是僅僅因為你經常那么干就由著舊習慣走。你要是希望做出些改變來為其他事情騰出更多的時間，你就一定能得到更多時間。
Find unnoticed free time in your day.
尋找生活中被忽視的時間。
One final tip. There is often quite a bit of open travel- or waiting-time during a year. What will you use your such time for? Perhaps you would like to read more while riding the train or listen to audio books while waiting for a meeting to start or while you are out driving your car.
這是最后的建議。每年中你肯定有不少時間花在路上或是在等待中。你會如何利用這些時間呢?或許你會在火車上讀些東西，或者在等待開會時或是開車的時候聽點電子書。
Even if you only have 20 minutes of commuting time each day then you still have a many, many hours in a year that you may want to, at least partly, use in a new way.
即使你每天只花20分鐘在上下班的車上，但是一年365天，每天20分鐘還是一段不短的時間。你還是需要更好地利用好它們。
聰明人在工作場合不該說的話
Dont say: "Thats not my job."
Why: If your superior asks you to do something, it is your job。
Instead say: "Im not sure that should be my priority right now." Then have a conversation with your boss about your responsibilities。
不要說"Thats not my job."(這不是我分內的事。)只要你的上司讓你做，那你就得做。我們可以說"Im not sure that should be my priority right now."(我不確定現在是否應該先做這事。)然后告訴老板你需要負責哪些。
Dont say: "This might sound stupid, but…"
Why: Never undermine your ideas by prefacing your remarks with wishy-washy language。
Instead say: "Whats on your mind?" It reinforces your credibility to present your ideas with confidence。
不要說"This might sound stupid, but…"(也許這聽上去有點愚昧，但是……)永遠不要在發言前加上這種優柔寡斷的前綴來削弱自己的觀點。可以說"Whats on your mind?"(你怎么認為?)這樣可以增強你的可信度，讓你充滿自信地發表意見。
Dont say: "I dont have time to talk to you."
Why: Its plain rude, in person or on the phone。
Instead say: "Im just finishing something up right now. Can I come by when Im done?" Graciously explain why you cant talk now, and suggest catching up at an appointed time later. Let phone calls go to voice mail until you can give callers your undivided attention。
不要說"I dont have time to talk to you."(我沒時間跟你說。)無論是當面說還是在電話里說，這話都是相當粗魯的。我們可以說"Im just finishing something up right now. Can I come by when Im done?"(我現在正忙著要完成一些事情，等我做完了再來找你行嗎?)禮貌地向別人解釋為什么現在不行，并且提出稍后的約定時間。打電話時除非你能把所有注意力都放在對方身上，否則就選擇語音郵件的形式吧。
初到一家公司該怎么做
Its never easy being the new guy. Whether youre heading into your first job out of school or your 15th, the first days at a new gig are rarely easy ones. New coworkers, a new office, and a brand new work culture all lend to the feeling that you are a stranger in an even stranger land. Whats the best way to cope?
當新人從來不是件容易的事。不管你是大學畢業才獲得第一份工作，或者這已經是你的第15份工作了，總之在一家新單位里的頭幾天都不會過得很輕松。新的同事，新的辦公室，以及全新的工作文化，會讓你充滿了人生地不熟的感覺。那么，最好的適應方法是什么?
"Go to the cafeteria, the break room and ask people to tell you stories," says Todd Hudson, founder of Maverick Institute, Portland Ore., which published the handbook, "My Personal Onboarding Plan: The New Hires Guide to On-the-Job Success."
俄勒岡州波特蘭市馬沃里克研究院(Maverick Institute)的創始人，《我的入職計劃：職場新人的成功指南》("My Personal Onboarding Plan: The New Hires Guide to On-the-Job Success.")一書作者托德?哈德遜建議是：“到自助餐廳或休息室去，讓人們給你講點故事。”
From what these seasoned employees tell you, youll learn who the key players are at your new office and "about extraordinary efforts, about creativity, about people protecting their customers. Your new coworkers tales will tell you how you should act in those situations. If you hear all negative stories, it tells you one thing. If you hear positive things, that tells you something else," Hudson says.
從這些老員工的話里，你可以得知誰是辦公室里的關鍵人物，以及誰“非常努力，非常有創造性，非常保護他們的客戶。新同事的故事會告訴你，在這些情況下應該如何表現。負面的故事都是相同的，而正面的故事各有各的意義。”哈德遜說。
People love to tell these stories, he adds. "They will tell you what made the biggest impression on them, what got their juices going."
他補充道，人們是喜歡講這些故事的。“他們會告訴你，什么樣的事情會給人留下最深刻的印象，而什么樣的事情會被傳得八卦滿天飛。”
When you start a new job, youll probably have some type of formal orientation program, also known as onboarding. It may be nothing more than a quick introduction to policies and benefits, but some companies make an effort to offer you a taste of what kind of environment to expect.
當你開始一個新工作的時候，你可能要接受某種正式的入職教育。有的入職教育只是簡單地介紹一下公司的政策和福利，但有些公司卻會讓你對工作環境稍作了解。
職場新人八大生存法則（雙語）
今夏許多畢業生將開始自己的職場生涯，正所謂萬事開頭難。這里，我們為您列出幾項職場新人的法則，以免你們在剛開始工作時亂了陣腳(mess up)。
Many graduates will step up to the starting line of their careers this summer.
許多畢業生將在今夏走上自己的職場起跑線。
And your first year in work may be a crucial period, says an HR expert.
而你參加工作的頭一年可能是段艱苦時期，一位人力資源專家如是說。
“Forming good habits is as important as developing professional skills. The *devil is in the detail.”
“養成良好習慣和培養專業技能同等重要。細節決定成敗。”
Here we’ve listed some rules for *newbies so you won’t mess up at the very beginning.
這里，我們為您列出一些職場新人法則，以免你們在剛開始工作時亂了陣腳。
1. Study the dress code
研習著裝法則
What you wear creates people’s first impression of you. So it’s important to project a neat and professional image. Employers generally provide every employee with a dress code. You can easily get a copy from the human resources department.
穿著會影響你給人的第一印象。所以打造一個整潔而職業的形象十分必要。用人單位通常對職員都有著裝要求。你只需從人事部門拿份著裝要求的復印本便可以。
But codes vary with companies and positions. “A shortcut is to observe how others in the same position as you dress. You can take cues from these individuals to develop a professional style,” said Zhou Xiaorong, human resource manager in Mindray Medical International Limited in Shenzhen.
但是，不同的公司和職位，著裝上的要求不盡相同。“一個省時省力的方法就是，去觀察職位相同的其他人的穿著。你可以從他們身上找到答案，去打造適合自己的職業風格，”深圳邁瑞醫療國際股份有限公司人力資源總監周曉蓉表示。
According to Zhou, it’s wise to avoid *flip-flops. She has a final piece of advice for women: “Avoid exposing *cleavage or too much leg. Remember, in business, more skin, less power.”
周曉蓉認為，人字拖不是明智之選。她對女性還有終極忠告：“避免露出‘事業線’和太多的大腿。切記，在商場上，裸露越多，實力越弱。”
2. Be punctual
守時
Maintaining discipline in areas such as punctuality means you set high standards for yourself. Your employer and co-workers will appreciate your *accountability.
在很多方面嚴于律己，這代表你對自己要求很高，“守時”便是其中之一。老板和同事都會視你為值得信賴的人。
Being on time for work is valued. “Form the habit of showing up at work 15 minutes early and leaving 15 minutes late,” said Zhou. “And your boss will notice your initiative.”
準時上班很重要。“早到15分鐘或晚走15分鐘，老板會注意到你的工作積極性。”
But this doesn’t mean devoting the extra time to routine work. It’s good to study general developments in your industry. Use this information to gain a competitive edge.
但是這并并不意味著要把業余時間都撲到日常工作上。如果能去多了解一些業內整體發展狀況，就更好了。這些信息可以增加你的競爭力。
3. Keep your cubicle tidy
保持工位整潔
Staying organized at work saves time and energy. Also, your private environment *discloses your personality. A well-kept one proves that you’re responsible.
有條不紊的工作狀態可以省時省力。同樣，你的私人空間也暴露出你的性格。整潔的工位彰顯你的責任心。
Doing your share of office chores will also *endear you to your boss and colleagues.
做好自己的辦公雜務同樣可以令你更討老板和同事的喜歡。
4. Communicate well with your supervisor
與上司溝通順暢
It’s important to communicate often with your boss face to face. E-mail or online chatting is great for brief business exchanges, but any communication of real substance should be done in person.
與老板經常面對面地交流這十分重要。對于簡單的業務交流而言，郵件或網聊都是極佳之選，但任何形式的實質性溝通都應面對面進行，
Try not to be shy or nervous, and be yourself. Then you can get your ideas across quickly. But do not *drone on and waste their time - they’re always busy.
不要害羞或緊張，做自己就好。這樣就可以保持思路順暢。但是不要喋喋不休，以免浪費對方時間，因為領導們總是很忙。
Politeness is a *virtue in the workplace. “My boss worked in a different area from me. I would stop by his office to say hello when I arrived every morning,” said Xu Aili, public relations manager in Walmart China.
職場的禮節是種美德。“老板跟我在不同區域辦公，但每天早晨我到單位時，路過他辦公室時，都會停下和老板打個招呼，”沃爾瑪中國公共關系總監徐愛俐(音譯)表示。
“You do not need to engage in a long conversation, but it is nice to *acknowledge your boss, and show that you have a positive work attitude.”
“你不必同上司促膝長談，但是適當地向他表示感謝并且展示一個積極的工作態度是很不錯的。
5. Try not to be aggressive
不要咄咄逼人
It’s okay to be *proactive as a newbie. Innovative ideas are welcome. But do not cross the line and be aggressive.
作為新人，積極主動一些本無可厚非。創意點子也是多多益善，但是不要做得太過，咄咄逼人。
You still have to *comply with office policies. “Consult the manager about your new ideas rather than complain or simply demand for a change,” said Zhang, the HR consultant.
你仍要遵守辦公室法則。“向經理討教他/她對你新想法的意見，而不是抱怨或一味地要求改變，”身為人力資源顧問的張玉霞表示。
6. Be polite but not in a hurry to make friends
待人禮貌但不要急于交友
Some work relationships do blossom into friendships, but most do not. You can still have a great working relationship without making friends.
有一些工作關系可能發展成為朋友關系，但是大部分沒有。即使不做朋友，你仍然可以維持很棒的工作關系。
“Work relationships are not governed by the same rules as friendships, so do not feel bad if your colleagues do not want to *chitchat or are not particularly warm towards you,” said Zhang.
工作關系與朋友關系，處事原則各不相同。所以，如果同事不愿跟你聊天或者并沒有特別熱情地帶你，請不要沮喪。
7. Be honest, be yourself
誠實，本真
A newbie is new to the game. If you make a mistake, admit it and fix it. Foster the quality of being honest from the beginning. It’s one of the biggest favors you can do for yourself and your career.
職場新人初來乍到。一旦犯錯，那就承認并改正。從一開始就養成誠實的品性。這是你給予自身以及職業生涯的最佳恩惠。
8. Be enthusiastic
熱情
Enthusiasm is the main ingredient to achieve results at work, especially for newcomers. “Develop a real passion for your job, no matter how *menial and trivial it seems to be. You will achieve so much more and you will be noticed,” said Zhang.
熱情是工作中取得佳績的一個要素，尤其是對職場新人們來說。“培養對工作的熱情，不管這份工作看起來有多么枯燥、瑣碎。你會因此收獲頗豐并得到賞識。”張玉霞表示。
面見客戶時的實用英語
會話場景
接機后的次日，Brian在公司里，為Johnathan 介紹自己的老板-Mr. Sun…。
B： Mr. Sun， Id like you to meet Mr. Johnathan Mitchell， sales manager for Nortern Reflections of Canada. (Sun extends hand first; Sun and Mitchell shake hands) Mr. Mitchell， Mr. Steven Sun， general manager of Apex Trading.
孫先生，讓我為你介紹加拿大Northern Reflections的業務經理-Jonathan Mitchell先生。(孫先生先伸出手，兩人握手)Mitchell先生，這是Steven孫先生，Apex貿易公司的總經理。
S： Its very nice to finally meet you， Mr. Mitchell -after so many phone calls and faxes. (offers his business card first) Id like you to have my business card.
多次電話、傳真往返之后，非常高興終于見到您，Mitchell先生(先遞出名片)，請收下我的名片。
J： Thanks very much， Mr. Sun. Please accept mine. (offers his own card) And please， call me Johnathan. (both look at cards for a few seconds， then put them in wallets-not pockets)
謝謝您，孫先生。也請收下我的名片(遞上自己的名片)，叫我Johnathan就行了。(兩個人都看了一下對方的名片，放入皮夾而非口袋中)
B： If you dont mind， Johnathan， while you and Mr. Sun get acquainted， Id like to check the arrangements for the meeting.
如果你不介意，Johnathan，在你和孫先生互相認識時，我先失陪，看看會議安排得如何。
J： Youre certainly on top of things， Brian.
Brian，一切當然在你掌握之中!
S： (looking at Brian) Youll find Mr. Tayler-Brian - is a force to be reckoned with at Apex Tradig.
(看著Brian)Talyer先生，您會發現Brian是Apex貿易公司的大將。
B： Thanks for the vote of confidence， Mr. Sun. Ill be right back. (leaves room)
孫先生，謝謝你的信任票，我馬上回來。(走出房間)
J： He appears to be a top-notch young man， Mr. Sun. Talent and enthusiasm
like that are hard to find.
孫先生，他看起來是個有為的青年，很難找到像他這樣有才干、有熱忱的人。
S： Dont I know it. Hes doing a great job for us. And please， call me Steven.
我完全同意，他在公司表現不凡，請叫我Steven就行了。
J： Steven， can you tell me in a nutshell what the retail market is like in Taiwan?
Steven，你可以簡單地告訴我臺灣零售市場的現況嗎?
S： Well， as per capita income goes up and up， the growth sector seems to be in the to-end.
唔，由于每人的平均收入不斷地增高，市場的發展領域似乎偏向于高價位商品。
J： Retail is going upscale here? Taiwan is certainly growing more quickly than I had imagined.
此地的零售走入高價位了?臺灣的發展比我想像得要快多了。
S： Yes. Things certainly have changed since I was a boy. Weve developed very quickly.
沒錯，現在的臺灣和我小時候完全不一樣了，這里發展得非常快速。
J： Do you think the trend will continue?
你想這種趨勢還會維持下去嗎?
S： I dont see why not. We do have some problems， but we are still willing to work hard-and wages arent too high at this point.
我不覺得有什么不行!雖然是有一些問題，但我們仍愿意勤奮工作，而且現階段工資仍不算太高。
J： Everything Ive seen so far is very impressive. Very impressive indeed.
到目前為止，我所看到的一切都令我印象深刻，真的十分深刻。
情境短語
1. get acquainted (with…) (和`……)認識，熟悉……
這個常用的短語暗示雙方從不認識到熟識， "get"可換 "become"。若是短語之后，要加上被認識的對象，以介系詞 "with"連接。
例：Our boss got acquainted with a couple of real estate agents in the golf Club.
(我們老板在高爾夫俱樂部里結識了幾位做房地產的商人。)
2. on top of things 完全掌握
字面的意思是將問題克服，高高踩在上面，引申為"控制全局"。
例：The new manager was always worried he wasnt on top of things.
(新經理一直擔心自己無法掌握全局。)
3. (a) force to be reckoned with 值得注意的人物
"(a) force"，"力量"，可以指一個團體、事物或個人; "reckon"在此的意思為"認定"。 "a force to be reckoned with"是形容"有成功的條件而值得注意的人物、團體"。
例：The new company will be a force to be reckoned with in the future.
(這家新公司未來值得大家注意。)
4. Dont I know it. 我完全同意!
當此句型以句點(.)而非問號結尾時，表示完全同意對的方意見，為口語用法，強調的是肯定的含意。意思為"我怎會不知道!?;我當然明白這一點!"。
例：You say the discount rate is too low? Dont I know it!
(你說這折扣打得太少?我完全同意!)
5. in a nutshell 簡言之
"nutshell"原為"堅果殼"，又指"極小的容器"，故 "in a nutshell" 這個副詞短語的意思是"簡言之"。
例：Bob told us in a nutshell what happened in the managers meeting.
(Bob簡略地告訴我們經理們開會的情形。)
6. growth sector 成長領域
這個經濟學上的名詞是指經濟成長特別快速的領域， "sector"是"區域;部門"的意思。
例：The leisure and entertainment industry is a growth sector in Taiwan.
(休閑娛樂業是臺灣目前的成長領域。)
職場談話的七個小技巧
所謂巧妙, 指的就是周圍情況的觀察力，以及能夠說出最善體人意或最貼切的話。TACTFUL巧妙, 這個英文單字，若把它拆開則七各字母分別代表了不同的意義。
T: Think before you speak 三思而后”言”
很多人往往心直口快，根本沒想到自己犀利的言詞可能對別人造成的傷害。因此說話不能不經過大腦，在要說出口之前，先想想看”如果別人對我這樣說，我會作何感想?”
A: Apologize quickly when you blunder 失言時立刻致歉
如果你確實說錯話了，就必須立刻道歉，勇于承認錯誤，不要編一大堆借口，以免越描越黑。
C: Coverse， don`t compete 和別人溝通，不要和別人比賽
如果有人常在你的話里尋找漏洞，常為某些細節爭論不休，藉以想人炫耀自己的知識淵博、伶牙俐齒，你對他會有什么感覺?
T: Time your comments 挑對說話的時機
當你要表達意見之前，都必須先確定，對方已經準備好，愿意聽你說話了。否則你只會浪費力氣，對牛彈琴。
F: Focus on behavior-not on personality 對事不對人
如果你朋友這些行為已經威脅到你們之間的友誼，你就有權開口提醒他。此時最重要的是，你必須指明自己討厭他哪些行為，而不是一味的想改變他的個性。一個人要改變某些特定、確切的行為，要比改變個性容易多了。
U: Uncover hidden feelings 了解別人的感覺
當面對別人的批評或某些讓你不悅的行為，你只要能找出背后真正的原因或需求，就能夠用另外一種說詞去化解一場沖突。
L: Listen for feedback 聆聽他人的回饋
如果你仔細聆聽別人對你意見的回饋或反應，就能確定對方有沒有在聽你說話，得知對方是否以了解你的觀點或感覺。而你也可以看出對方所關心、愿意討論的重點在哪里。
如何用職場英語表達訂單的說法
下訂單是貿易中非常重要的一步。訂單不清楚會直接導致錯誤，從而引起糾紛。這次就給大家提供一些關于"訂單"的表達法。
1. Wed like to order your products. Well send our order confirmation today.
我們想訂你們的貨，今天會寄上正式的訂單。
2. Did you get our order for your telephones?
你是否收到了我們訂電話機的訂單?
5. Is there anything I can book for you now?
目前有什么我可以代您訂購的嗎?
6. What we can order from you right now are cotton goods.
現在我們能向你訂購的只有棉織品。
7. Can you tell me the name and quantitiy?
你可以告訴我貨名和數量嗎?
8. Unless you order in March, we wont be able to deliver in June.
除非你方三月訂貨，否則我們無法6月送貨。
9. Im ready to place an order with you, but only on the condition that the goods are restricted to Finland.
我準備向你們訂貨，但是唯一的條件是：貨物只限賣給芬蘭的公司。
10. Advanced samples must arrive in London before the end of August; otherwise the goods will be useless.
前寄樣品必須在8月底以前到達倫敦，否則所訂貨物都將無效。
11. Can we make a change to order No. 29734?
我們可以修改一下29734號訂單嗎?
12. We want to increase the number of AR-26s on order No. 99725.
我們想增加99725號訂單上AR-26的數量。
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